Visit Our Office
3538 Mansfield Road
Shreveport, LA 71103
Frequently Asked Questions
Check out our FAQs for a quick response to questions we hear often. For more, visit our frequently asked questions page.
If you have an inquiry about our Estimation, we strongly recommend using the Request a Quote form below.
Do I have to be home at the time of arrival?
No, it’s not required at all, in fact, it’s typically best if you are not. We work best on our own, focused on our work. This is so our cleaning techs are able to provide you with the best cleaning possible. If you are home, please remember to eliminate as many distractions as possible so we can work uninterrupted.
Who is cleaning my home?
We use the solo cleaning model, meaning 1 cleaner is assigned for most homes. Your cleaning can be as short as 1 hour and as long as 8 hours depending on the condition and size of your home. We may add additional cleaners if scheduling allows for this (especially for the initial cleaning). Please understand that our cleaning technicians are professionals, and are trained on being highly efficient.
How am I billed for your services?
Payment is due at the time of service and your credit card will be charged the day of each cleaning visit. If your credit card is declined, we ask for this to be remedied within 3 business days. After this, the service will be paused until payment is made. If your service is paused, your place in the schedule may not be held. A late payment fee of $15 may be accessed after 5 business days overdue unless our office was contacted and prior arrangements were made. No exceptions after the first incident.
What if I need to skip a cleaning?
Am I required to tip my cleaning tech?
We encourage tipping your cleaner if you feel they did a fantastic job, and believe me they appreciate it too! It is never required, but if you do choose to tip your cleaner, you can give cash or add it to your credit card. The suggested tipping range is 10 to 20% of the cleaning price (smaller amounts are always appreciated!)