Frequently Asked Questions

We’re commited to quality!

We’re focused on delivering the most dependable, trustworthy, and cost-effective house cleaning services. That being said, we’ve compiled answers to our frequently asked questions, in the hope it will answer any question you might have.

If you have any additional questions,  don’t hesitate to reach out to us.

Do I have to be home at the time of arrival?

No, it’s not required at all, in fact, it’s typically best if you are not. We work best on our own, focused on our work. This is so our cleaning techs are able to provide you with the best cleaning possible. If you are home, please remember to eliminate as many distractions as possible so we can work uninterrupted.

What do I do with my pets?

They are welcome to stay, it’s their home too. And we absolutely love pets! Please secure any pet that may be a threat, scared of the vacuum or has allergies to chemicals. Also, it is appreciated if any pets may interfere or interrupt the cleaning process be put away as well.

Who’s cleaning my home?
We use the solo cleaning model, meaning 1 cleaner is assigned for most homes. Your cleaning can be as short as 1 hour and as long as 8 hours depending on the condition and size of your home. We may add additional cleaners if scheduling allows for this (especially for the initial cleaning). Please understand that our cleaning technicians are professionals, and are trained on being highly efficient.
How am I billed for your services?

Payment is due at the time of service and your credit card will be charged the day of each cleaning visit. If your credit card is declined, we ask for this to be remedied within 3 business days. After this, the service will be paused until payment is made. If your service is paused, your place in the schedule may not be held. A late payment fee of $15 may be accessed after 5 business days overdue unless our office was contacted and prior arrangements were made. No exceptions after the first incident.

What If I need to skip a cleaning?
You are welcome to skip service if you are a recurring customer, we understand things happen. We do ask for at least 48hrs notice. If you skip service there will be an additional charge for the next cleaning as the home will have gone a longer period of time since your last cleaning.
What if I need to reschedule a service?

From the very beginning, we will work with your schedule to ensure that we’re cleaning your home at a time that’s most convenient for you.

If you need to cancel or reschedule a cleaning, we recommend that you call about 72 hours before your next scheduled service. We’ll do our best to accommodate all of your scheduling needs.

Read more about our Rescheduling policy here.

Am I required to tip my tech?

We encourage tipping your cleaner if you feel they did a fantastic job, and believe me they appreciate it too! It is never required, but if you do choose to tip your cleaner, you can give cash or add it to your credit card. The suggested tipping range is 10% to 20% of the cleaning price (smaller amounts are always appreciated!)

No additional questions?

Learned everything you need to know about our business? Let’s connect and talk about your cleaning needs. Check out our Service or Request a Quote and let us take care of your lovely home.